National Care Trust

National Care Trust is committed to safeguarding the privacy of our website visitors, members, course participants, partner organisations, and supporters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services.

We are dedicated to handling personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

About National Care Trust

National Care Trust provides mental health awareness training, safeguarding courses, crisis intervention training, support services, and membership opportunities for individuals, charities, and organisations.

For data protection purposes, National Care Trust acts as the Data Controller of the personal information collected through our website.

If you have questions regarding this Privacy Policy, you may contact us at:

Email: info@nationalcaretrust.com

Information We Collect

We collect personal information in the following ways:

Information You Provide Directly

• When you use our website or services, we may collect:
• Full name
• Email address
• Telephone number
• Billing address
• Organisation or company name
• Course registration details
• Membership details
• Information submitted through contact forms
• Any additional information voluntarily provided

Payment Information

When you purchase a course or membership, payment details are processed securely by trusted third party payment providers such as Stripe. National Care Trust does not store full card details on its servers.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Pages viewed
• Date and time of visits
• Referring website
• Cookie data

This information helps us improve website performance and user experience.

How We Use Your Information

We use your personal data for the following purposes:

• To process course bookings and memberships
• To provide training materials and related services
• To communicate with you regarding your order or enquiry
• To send confirmation emails and service updates
• To provide customer support
• To improve our website and services
• To meet legal and regulatory requirements
• To prevent fraud or misuse of our services

We only use personal data where we have a lawful basis to do so.

Legal Basis for Processing

We process personal data under one or more of the following legal bases:

• Contractual necessity, when processing is required to fulfil a service you have requested
• Consent, where you have given clear permission
• Legal obligation, where required by law
• Legitimate interests, such as improving services and ensuring website security

Data Sharing

We do not sell or rent your personal information to third parties.

However, we may share data with:

• Payment processors
• Website hosting providers
• Email service providers
• IT service providers
• Legal or regulatory authorities where required

All third party providers are required to protect your data and use it only for specified purposes.

Data Security

We implement appropriate technical and organisational security measures to protect personal data from unauthorised access, alteration, disclosure, or destruction.

This includes secure hosting environments, encrypted connections where applicable, and controlled access to administrative systems.

While we take reasonable steps to protect your data, no system can guarantee absolute security.

Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Fulfil contractual obligations
• Comply with legal requirements
• Resolve disputes

When data is no longer required, it is securely deleted or anonymised.

Your Data Protection Right

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data where appropriate
• Object to certain types of processing
• Request restriction of processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioners Office

To exercise any of these rights, please contact us at info@nationalcaretrust.com.

Cookies

Our website uses cookies to enhance functionality, analyse traffic, and improve user experience.

You may disable cookies through your browser settings, although this may affect certain features of the website.

Third Party Links

Our website may contain links to external websites. National Care Trust is not responsible for the privacy practices or content of external sites.

We encourage users to review the privacy policies of any third party websites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.

We encourage users to review this page periodically.